100% Authentic WHO-GMP Certified Medicines Global Delivery to 42+ Countries DGDA Licensed & Verified
Patient Information Centre
Frequently Asked Questions
Everything you need to know about ordering safe, authentic prescription medicines globally — regulations, delivery, and guarantees.
42+
Countries Delivered
15+
Years Expertise
100%
WHO-GMP Sourced
24h
Pharmacy Support
Ordering Medicines
Do I need a doctor's prescription to order medicines?
For all prescription-only medicines — including oncology, cardiovascular, hormonal, anti-infective, and specialty drugs — a valid doctor-issued prescription is mandatory before we process any order. This protects your safety and ensures full regulatory compliance.
For Over-the-Counter (OTC) products — vitamins, supplements, herbal wellness, and certain medical devices — no prescription is required.
Not sure if your medicine needs a prescription? Send us the name via WhatsApp +8801882115515 and our pharmacist team will confirm within hours.
How do I place an order with RootAid Pharma?
Our process is simple, transparent, and fully guided at every step:
Browse medicines or search at rootaidpharma.com
Click "Upload Prescription" and submit your doctor's prescription with your delivery details
Our licensed pharmacist team verifies availability and sourcing
We send you a clear, no-hidden-fee quotation with a confirmed delivery timeline
You approve and complete secure payment
We handle all export paperwork, packaging, and international shipping
You receive a real-time tracking number and updates until your medicine arrives
You can also start directly on WhatsApp +8801882115515 or email export@rootaidpharma.com anytime.
Can I order a medicine not listed on your website?
Yes. We specialise in sourcing hard-to-find, rare, and specialty medicines beyond what is listed online. Our global network covers WHO-GMP certified manufacturers across Bangladesh, India, China, and Europe.
Simply send us:
Medicine name — generic and/or brand name
Strength, dosage form (tablet, injection, etc.) and required quantity
Your doctor's prescription (if a prescription medicine)
Destination country
We confirm availability and pricing within 24–48 working hours.
What payment methods do you accept?
We offer secure payment options suited to patients and partners globally:
International Bank Transfer (SWIFT / TT) — institutional and bulk orders
Western Union / MoneyGram — for international patients
Full payment receipt and written order confirmation are issued before any shipment is dispatched. We never request advance payment without written confirmation.
Medicine Authenticity & Safety
Are your medicines 100% genuine and authentic?
Authenticity is non-negotiable. Every medicine we supply is sourced exclusively from WHO-GMP certified, DGDA-licensed manufacturers in Bangladesh or verified international pharmaceutical companies. No third-party grey market. No unverified suppliers.
Before every dispatch, our licensed pharmacist team verifies:
Manufacturer WHO-GMP certification status
Product batch number, manufacturing date, and expiry date
Certificate of Analysis (CoA) from the manufacturer
Cold-chain integrity for temperature-sensitive medicines
RootAid Pharma is led by a DGDA Licensed Pharmacist with 15+ years in pharmaceutical supply — your medicines are in expert, accountable hands.
How can I verify the medicine I receive is correct?
Every order passes through a multi-step pharmacist verification process. Before shipping, upon request, we can provide:
Product photographs showing batch number and expiry date
Manufacturer Certificate of Analysis (CoA)
Full packing list matching your confirmed order
Each shipment includes complete documentation inside the package. If anything does not match what was confirmed in writing, contact us immediately — it is treated as our highest priority.
Do you supply medicines for cancer, cardiac, and other critical conditions?
Yes. We are specialists in supplying medicines for serious and complex conditions:
Europe & UK: United Kingdom, Italy, Germany, France, Portugal, Spain
North America: USA, Canada
Oceania: Australia, New Zealand
Our team checks import regulations in your destination country before every shipment to ensure smooth customs clearance. Contact us if unsure about your location.
How long does international delivery take?
Estimated delivery timeframes from Bangladesh:
GCC / Middle East: 5 – 10 working days
Southeast Asia: 7 – 14 working days
UK & Europe: 10 – 18 working days
USA / Canada / Australia: 14 – 21 working days
Africa: 10 – 20 working days
Times are estimates. Actual delivery may vary depending on customs processing, courier capacity, and destination country import procedures. Expedited options are available on request.
Which courier services do you use?
We ship exclusively via globally recognised, fully insured courier services:
DHL Express — priority worldwide delivery
FedEx International Priority
UPS Worldwide Express
EMS (Express Mail Service)
Aramex — GCC and Middle East specialist
All orders are dispatched with full tracking numbers and real-time tracking links shared immediately after dispatch. Insurance is available for high-value shipments.
Do you offer cold-chain packaging for temperature-sensitive medicines?
Yes. For medicines requiring controlled temperature — biologics, insulin, vaccines, certain oncology injectables, and immunosuppressants — we use validated cold-chain packaging with insulated cartons, gel ice packs, and dry ice where required.
All cold-chain shipments comply with IATA temperature-controlled cargo regulations to maintain product integrity throughout the entire journey.
Import Regulations & Legal
Is it legal to import medicines from Bangladesh to my country?
In most countries, importing prescription medicines for personal use is legally permitted with a valid doctor's prescription and within defined quantity limits. Regulations vary significantly by country.
We provide complete export documentation from Bangladesh, including:
Commercial Invoice & Packing List
Certificate of Origin (CoO)
Certificate of Analysis (CoA) from the manufacturer
Free Sale Certificate (where required)
DGDA Export Clearance Certificate
Prescription copy and doctor's letter (where applicable)
It remains the patient's or buyer's responsibility to confirm import rules for their destination country. RootAid Pharma cannot be held liable for customs delays resulting from destination restrictions.
What happens if my shipment is held at customs?
If your shipment is held at customs, our team will promptly provide any additional documentation required by customs authorities. We will guide you step-by-step and liaise with the courier on your behalf wherever possible.
Customs decisions are made independently by destination country authorities. This is why we assess import feasibility before you place any order.
Returns & Support
Can I return medicines after delivery?
Due to international pharmaceutical safety and hygiene regulations, opened, partially consumed, or tampered medicines cannot be returned or refunded under any circumstances.
Returns or replacements are considered only for:
Product received is materially different from what was ordered and confirmed in writing
Product arrived with an expired or undisclosed near-expired date
Product was damaged in transit due to courier mishandling
How can I contact RootAid Pharma Support?
Our team is ready to help with orders, prescriptions, delivery tracking, and pharmaceutical guidance:
WhatsApp (Priority Response): +8801882115515
Email: export@rootaidpharma.com
Website: www.rootaidpharma.com
For urgent medical supply requests, please mark your message as "URGENT" on WhatsApp and our team will prioritize your case immediately.
Global Excellence in Pharmaceutical Supply
Every patient's situation is unique. Our licensed pharmacist team is available to assist you with secure, authentic medicine delivery worldwide.